privacy policy
How we collect, use, and protect your information
Last Updated: December 2024
Introduction
Arch City Plumbing (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use ouArch City Plumbing services.
Information We Collect
Personal Information
When you request a quote, schedule an inspection, or contact us, we may collect:
- Name and contact information (phone number, email address)
- Property address where services are requested
- Details about youArch City Plumbing needs
- Communication history with our team
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on our site
- Referring website
How We Use Your Information
We use the information we collect to:
- Provide Plumbing estimates and services
- Communicate with you about your project
- Send appointment reminders and follow-ups
- Improve our website and services
- Comply with legal obligations
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Advertising Cookies: Used to deliver relevant advertisements (Google Ads)
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Third-Party Services
We may use third-party services that collect information, including:
- Google Analytics: Website traffic analysis
- Google Ads: Advertising and remarketing
- Call Tracking: To measure advertising effectiveness
These services have their own privacy policies governing how they use your information.
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist with our operations
- Insurance companies (when assisting with claims)
- Legal authorities when required by law
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Arch City Plumbing
123 Main St
Columbus, OH 43215
Phone: (614) 756-3674
Email: contact@archcityplumbing.com
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.