Terms & Conditions

Last updated: April 21, 2026

Acceptance of Terms

Welcome to the website of Arch City Plumbing (“Company,” “we,” “us,” or “our”), accessible at our website. By accessing or using this website, requesting an estimate, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree to all terms stated herein, please do not use this website or our services.

These Terms constitute a legally binding agreement between you and Arch City Plumbing. We reserve the right to modify these Terms at any time. Changes become effective upon posting to this page with an updated “Last updated” date. Your continued use of the site after modifications constitutes acceptance of the revised Terms.

Services Overview

Arch City Plumbing provides professional services in Columbus, OH. All services are performed by licensed, insured professionals in accordance with applicable state and local building codes. Estimates provided through our website, by phone, or in person are non-binding approximations based on visual inspection and available information at the time of assessment. Final project scope and pricing are defined in the written contract signed by both parties prior to commencement of work.

Estimates and Contracts

Free estimates requested through our website or by phone are provided at no cost and with no obligation. An estimate is not a contract and does not commit either party to proceed. Once you decide to move forward, a detailed written contract will be prepared specifying the full scope of work, materials to be used, project timeline, total cost, payment schedule, warranty terms, and any applicable contingencies.

No work will begin until the written contract has been signed by both parties and any required deposits have been received. Any changes to the agreed scope of work after contract signing must be documented in writing as a change order, signed by both parties, before additional work is performed.

Payment Terms

Payment terms are specified in the project contract and may vary depending on the scope and nature of the work. For insurance-covered projects, we work directly with your insurance carrier; your responsibility is typically limited to your deductible as determined by your policy. For non-insurance projects, a deposit may be required at contract signing with the remaining balance due upon satisfactory completion of work.

We accept payment by check, credit card, ACH bank transfer, and approved third-party financing through our lending partners. Late payments on non-insurance projects may incur a fee of 1.5% per month on the outstanding balance, as specified in the project contract. Arch City Plumbing reserves the right to suspend work on any project with a past-due balance until the account is brought current.

Warranties

Arch City Plumbing provides a written workmanship warranty on qualifying installations, covering defects in installation and labor. The specific warranty term applicable to your project is stated in your contract. Manufacturer material warranties are provided separately by the manufacturer and are subject to their terms and conditions.

Warranty coverage does not extend to damage caused by: acts of nature occurring after project completion; unauthorized modifications or repairs performed by third parties; failure to maintain the property as recommended; or normal wear and tear. Warranty claims must be submitted in writing to our office and will be inspected within 10 business days of receipt.

Insurance Claims Assistance

We offer assistance with insurance claims for storm damage at no additional cost. Our role is limited to documenting damage, providing repair/replacement estimates, meeting with insurance adjusters, and filing supplements when the initial assessment undervalues the necessary work. We are not a public adjuster and do not act as your insurance representative.

You retain full responsibility for your insurance policy, deductible, and any decisions regarding your claim. Arch City Plumbing is not liable for claim denials, underpayments, or disputes between you and your insurance carrier.

Intellectual Property

All content on this website — including text, graphics, logos, images, photographs, page designs, icons, and software — is the property of Arch City Plumbing or its licensors and is protected by United States copyright, trademark, and intellectual property laws. You may view and print pages from this website for personal, non-commercial use only. Reproduction, distribution, modification, or republication of any content without our prior written consent is strictly prohibited.

Website Use and Conduct

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of, this site by any third party. Prohibited conduct includes: submitting false or fraudulent information; attempting to gain unauthorized access to our systems; introducing malicious code or viruses; scraping or data-mining content; and impersonating any person or entity.

We reserve the right to restrict or terminate access to the website for any user who violates these Terms or engages in conduct that we determine, in our sole discretion, to be harmful to Arch City Plumbing, other users, or third parties.

Limitation of Liability

To the fullest extent permitted by law, Arch City Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services. Our total liability for any claim related to this website shall not exceed One Hundred Dollars ($100.00).

This website and its content are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Indemnification

You agree to indemnify, defend, and hold harmless Arch City Plumbing, its owners, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising from your use of this website, your violation of these Terms, or your infringement of any rights of a third party.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state where services are provided. Any dispute arising out of or related to these Terms shall be resolved exclusively in the courts located in Columbus, OH. Before initiating any legal action, the parties agree to attempt in good faith to resolve the dispute through informal negotiation for at least thirty (30) days.

Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms. The invalidity of any single provision shall not affect the validity or enforceability of the remaining provisions.

Contact Information

If you have questions about these Terms and Conditions, please contact us:

Arch City Plumbing
40 W Long St, Columbus, OH 43215, USA
Phone: (380) 291-8341
Email: contact@archcityplumbing.com